Help

Support

Have a question or need help? Check the answers below or reach out directly.

Contact

For general enquiries, account issues, or feedback:

setmate.app@gmail.com
Frequently asked questions
How do I delete my account?

Open the app, go to your profile, and tap Delete Account at the bottom of the settings. All your personal data is permanently removed.

How does the skill rating work?

After every completed ranked match, co-players vote your level as LOWER, SAME, or HIGHER. Votes are weighted by recency and confidence. Your skill moves at most ±0.1 per lobby.

Can I change my skill level manually?

No. Skill levels are set by community votes from ranked matches only. This keeps the system fair and manipulation-resistant.

What happens if I don't show up to a lobby?

Co-players can mark you as absent after the match. Repeated no-shows will lower your reliability score and may result in account suspension.

Can a host remove me from a lobby?

Yes. Lobby hosts can remove any player before the match ends. You'll receive an in-app notification when this happens.

Is my phone number visible to everyone?

No. Your phone number is only visible to other players who are in the same lobby as you.

Where is my data stored?

Your data is stored in a PostgreSQL database on Railway in the EU West region (Frankfurt, Germany), fully GDPR compliant.